Digital ID Gone Wrong: Inside the Most Common Citizen Digital Identity Missteps
This paper unpacks five of the most common—and avoidable—reasons citizen facing digital identity initiatives in government fail. It covers pitfalls like misjudging compliance, treating identity access like a minor IT task, and underestimating user adoption challenges.
Drawing from decades of fieldwork with hundreds of government entities, this playbook is a must-read for any public agency serious about modernizing the way they deliver services and making digital identity work.
