For government leaders, records management isn’t just about staying organized—it’s about staying compliant, avoiding costly litigation, and making it easier for teams to do their jobs. But with a patchwork of retention rules, FOIA obligations, and hybrid formats (paper, email, video, and more), getting it right isn’t easy.
This guide offers clear explanations and actionable recommendations on how to classify, store, retain, and dispose of records properly. It also explores how AI can reduce the manual burden on staff, from automatic classification and metadata tagging to making handwritten notes and audiovisual content searchable.
Plus, it includes a behind-the-scenes look at how the second largest public sewer utility in Kentucky put its records house in order—with a step-by-step roadmap that can work for agencies of any size.
