For many government teams, the biggest barrier to better digital services isn’t budget or infrastructure. It’s digital identity.
When residents log in to access benefits, pay taxes, or renew licenses, that process — verifying who they are — is often clunky, inconsistent, and vulnerable to fraud. Multiply that across programs and platforms, and identity becomes more than a usability issue. It becomes a cost center.
This white paper lays out the case for adopting Customer Identity and Access Management (CIAM): a secure, citizen-friendly approach to digital identity that helps agencies reduce fraud, streamline service access, and improve compliance — all while controlling operational costs.
With real-world examples, ROI metrics, and implementation guidance, this is a practical resource for public sector teams ready to replace patchwork systems with a unified strategy for secure digital access.
