Kansas didn’t just modernize its unemployment insurance system — it did it faster and more effectively than many other states. This case study breaks down how Kansas used a clear modernization framework, strategic partnerships and cloud-based architecture to go from near-collapse to a resilient, scalable and AI-ready platform. You’ll learn how the state reduced claims processing times, strengthened data security and rebuilt public trust, all while cutting call center turnover from 91% to 15%. The story goes beyond technology to show how leadership, planning and culture shaped the outcome. Download the full case study to see how UI modernization should be done.
