For many government leaders, the idea of modernizing resident log-ins and portals feels like signing up for a multi-year IT overhaul, but it doesn’t have to be that way. In fact, you can modernize how residents access services with visible, defensible results in weeks, not years.
This guide explains how modern Customer Identity and Access Management (CIAM)—the technology that manages how residents register, sign in, verify their identity, and securely move between online services—can be introduced in focused, manageable phases without replacing core systems. Rather than dismantling legacy platforms, agencies can layer a secure identity service across existing applications while keeping transaction systems intact.
