2025 Public Record Complexity Benchmark Report

Public records requests aren’t just increasing—they’re getting harder to manage. In fact, since 2018, the average file size has grown 438%, video files are up 173%, and clarification emails have risen 31%.

This report analyzes data from 240+ agencies to deliver a data-backed view of how public records complexity is evolving—and what forward-thinking agencies are doing to manage the strain.

What You’ll Learn:

  • 8 key metrics that define modern records complexity
  • Why request volume alone no longer tells the full story
  • How file types, staff interactions, and tech infrastructure affect compliance
  • Benchmarks to help justify staffing and modernization investments