Across state and local government offices, staff are spending an outsized portion of their day on outdated processes and manual work, like rekeying data, routing documents through email, tracking approvals in spreadsheets and correcting avoidable errors.
This guide examines how intelligent workflow automation—bringing together AI, document management and structured process design—captures information automatically, extracts key data from forms and files, and delivers real-time insights without manual intervention. It offers a practical roadmap for public sector leaders who want to reduce administrative drag, increase visibility and give staff time back for higher-value work.
