The stakes are higher than ever in state and local government as the realities of the pandemic demand that organizations operate in previously inconceivable ways. If digital transformation was once a distant goal, it is now front and center for organizations that need to accommodate new modes of working and delivering citizen services. Organizations must modernize to effectively meet the ever-changing — and often unpredictable — demands of today and tomorrow. This white paper walks organizations through some of the steps to making this happen successfully, including having a sound methodology and roadmap, a robust technology foundation and a partner that has deep expertise in the public sector.