Only 4% of consumers feel experiences have improved over the past year, according to a study by Customer Contact Week Digital. A staggering 57% feel they’ve gotten worse. How do your residents feel about the quality of your customer experience (CX)?
Today, the convergence of digital, cloud, AI, and advanced CX applications is driving unprecedented opportunities to dramatically improve customer loyalty and increase efficiency. 7 Critical CX Trends for Your 2024 Strategy will help you learn to exceed constituent expectations – it provides information on the top trends, priorities, and recommendations from experts and other key sources.
Read the brief to learn:
