Few utility and local government customer touchpoints are as operationally important as billing and payments. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and internal efficiencies. That’s why it’s mission-critical to continuously evaluate your billing and payment experience and optimize when necessary.
To help utility and local government organizations understand the preferences of their customer base and reap the operational benefits, InvoiceCloud collaborated with Regina Corso Consulting to survey 2,001 American billpayers in October of 2023 for insights on payment trends and general behaviors around making bill payments.
