Today's workforce is struggling to keep up. Staff shortages, growing workloads and outdated technology prevent teams from doing their best and often lead to poor service experiences on the constituent side. Out of frustration, some workers simply leave the organization, forcing governments to train new employees. In a tight job market, recruitment isn’t easy, especially if the job lacks the tools, flexibility, collaboration opportunities and other must-haves of job seekers. To help, organizations can invest in technology that improves the work experience.