It takes a complex mix of human tasks and system processes to move a case through the steps of investigation, referral, resolution and response. A new approach — defining case management as a service — takes advantage of a cloud-based platform to connect and automate these steps, leading to streamlined processes and more responsive case resolution. In this Q&A, Government Technology speaks with two state and local government and education market experts about how moving cases to a service management platform can provide governments with comprehensive capabilities and digital workflows that transform service delivery.
