Becoming America's Most Innovative City

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Providing municipal services to citizens efficiently and cost-effectively has always been a challenge for large cities. But it’s more difficult today as the number of communications channels has expanded well beyond the telephone to include mobile phones, email, websites, apps and social media. The Oracle Service Cloud solution implemented by AST has helped San Jose expand civic engagement while accomplishing many other objectives toward their goal of becoming America’s most innovative city by 2020. Download this paper to learn more.