In today’s digital landscape, government services must balance security, user experience, and compliance. This white paper dives into the role of Customer Identity and Access Management (CIAM) in addressing these challenges. It explains how CIAM enables public sector organizations to securely manage user identities, offer seamless access to services, and maintain high privacy standards. From reducing fraud to streamlining user authentication, CIAM empowers governments to deliver frictionless digital experiences while upholding trust and security.
Key topics include the differences between traditional Identity and Access Management (IAM) and CIAM, best practices for implementing CIAM solutions, and real-world examples of how public sector agencies are leveraging these tools to improve service delivery.