Citizen Expectations from Technology in Government: A Nationwide Survey

Residents notice when government technology makes everyday tasks easier, and when it gets in the way. This nationwide survey explores how digital services, cybersecurity and AI influence the way residents experience and trust their local government.

Download the report to learn:

• What residents expect from online payments, websites and other digital government services
• How cybersecurity, data protection and communication influence public trust
• Where residents support the use of AI, including fraud detection, faster response times and permit processing