Improving Revenue Collection with Better Utility Billing

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The city of Jackson, Miss., was missing out on revenue it was owed because of an aging server infrastructure that hosted the city’s billing system for water service. The Jackson Water Sewer Business Administration wasn’t able to reliably issue accurate and timely bills, couldn’t always detect unexpectedly high usage levels that might indicate a leak, and experienced delays in identifying payment delinquencies that would prompt a shutoff notice. But when the city migrated to a cloud infrastructure for its core billing system, it made for a dramatic turnaround. Download this case study to find out how the city was able to collect $10 million more than the previous year using a modernized infrastructure to generate more accurate and timely water bills, and how that set the stage for the city to pursue new technology and business changes in the future.