Creating an Online Service Center for Employees, Agencies and Citizens

The demand for digital government is growing as both citizens and public sector employees expect to access more information, receive services and conduct transactions online. From handling simple information requests to routing a complex benefits application, an online service catalog can bring together diverse systems, applications and data for a streamlined user experience. In this Q&A, Government Technology speaks with two state and local government and education market experts about how consolidated online service catalogs can help governments meet today’s expectations for service delivery and interaction, while also reducing the complexity of connecting to the associated resources.

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