Cross Channel Citizen Care: Overcoming Contact Center Challenges

Today, the public has numerous avenues to contact government agencies, including mail, email, social media, and phone. However, the expansion of options doesn’t always equate to better service.

In this e-book, we’ll address three significant challenges facing government call centers as they pivot to meet the changing expectations in this digital age—and how cloud-based call centers empower agencies to rise to the challenge.