When designing and implementing technology environments, it’s important for public safety organizations to think about the entire ecosystem:
applications, services and network infrastructure. Before they can truly benefit from emerging technologies such as next-generation 9-1-1 (NG9-1-1) — which can enhance the speed, accuracy and efficacy of first responders by enabling citizens and public safety answering points to send and receive voice, text, photos and video communications over an internet protocol (IP) network — they need to have a robust ecosystem in place. This issue brief looks at the core components of that ecosystem and walks through some key considerations of those components.