Governments exist to serve people. So, when a government implements new technology, the goal should be to elevate the human experience for both constituents and public employees. In this Q&A, experts from two AWS Marketplace Partners, Electo Analytics and Acta Solutions, discuss how their tools create a better experience for government employees and constituents. And an official from the city of Albany, N.Y., talks about how her government is using digital innovation to better serve its residents.