Empowering the State and Local Workforce with AI

State and local governments face a workforce crisis. Recruitment is lagging, retention is difficult and public agencies are losing top talent to the private sector — all while constituent service demands continue to grow.

This thought leadership paper explores how emerging AI and automation technologies — including generative AI — can help government leaders reverse these trends. From accelerating hiring and upskilling staff to streamlining scheduling and improving retention, AI offers practical tools to transform workforce readiness without requiring massive system overhauls.

Inside, you'll learn:

• How AI can reduce hiring timelines, improve employee satisfaction, and tap into underutilized skills within your organization
• Where agencies can start with minimal disruption by integrating AI into existing systems
• What best practices ensure responsible, ethical adoption that augments — not replaces — human workers
  

Backed by insights from Google and the Center for Digital Government, this paper outlines a practical roadmap for deploying AI with impact, while preserving the human elements that make public service meaningful.