From One-Size-Fits-All to Personalized Government Experiences

For years, government agencies have been patching together digital solutions to provide more efficient service delivery for their communities. But tech solutions alone don’t ensure equity. Confusing rules, outdated systems, siloed service portals, spotty internet access, and inaccessible websites cause problems for customers — especially disadvantaged populations. Government services should be for all, not just for some.

This paper from PayIt outlines how GovTech solutions can make government personalized and accessible for everyone.

Read the paper to learn:

• How to transition from one-size-fits-all to government for everyone
• The best practices for supporting community digital transformation
• How to use agency data-sharing, CRM and resident segmentation for more personalized digital services