How CIOs Drive Digital Transformation

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A foundational element in transforming and stabilizing operations to weather current as well as future crises is an organization-wide data-driven strategy. "The most innovative public leaders recognize data-driven strategies provide the clearest method to navigate 21st century government," Franklin Williams, president of Tyler Technologies’ Data & Insights Division, stated. Gartner analysts support this notion and have provided well-researched guidance on how governments can become data-centric and data-driven. Central to Gartner recommendations is effective digital transformation driven by CIOs. Specifically, Gartner analysts say: "To turn ambitions into tangible impacts, government CIOs need to progress on human-centered design, digital platforms, and purposeful data." This paper examines each of these components in more detail.