How Managed Services Use AI to Deliver Better Constituent Experiences

State and local governments are increasingly leveraging artificial intelligence (AI) to enhance public services, but barriers such as workforce skills gaps, organizational silos, and ethical concerns can hinder progress. This paper explores how Fujitsu’s managed services model enables agencies to overcome these challenges, accelerate AI adoption, and deliver transformative constituent experiences.

Key insights include:

• Generative AI and Data Intelligence: AI-ready platforms provide actionable insights from unstructured data, improving efficiency and decision-making.
• Responsible AI Practices: Wide learning technology, bias detection tools, and hallucination scoring ensure ethical and transparent AI implementations.
• Experience-Level Agreements (XLAs): Measurable outcomes, such as enhanced constituent satisfaction and reduced response times, drive meaningful impact.
• Global Success Stories: From modernizing IT infrastructure in Helsinki to streamlining processes for agencies worldwide

Download the full paper to discover how managed services can empower your agency to transform service delivery and achieve measurable outcomes.