AI-enabled geographical information system (GIS) solutions and mobile device management (MDM) tools can provide the information state and local governments need for a plan of action in urgent circumstances. With the right tools, agencies can have the accurate information they need to make better informed decisions, including how resources will be distributed. This approach has transformed incident response in the city of Salem, Oregon. When an unexpected ice storm hit the city in February 2021, responders relied on GIS technology to help assess the damage and plan for repairs.