State and local government regulatory agencies sit at the intersection of a community’s economic vitality and safety — an enduring truth which has been highlighted during the COVID-19 pandemic. As governments continue to manage the gradual reopening of a range of businesses, licensing, permitting and inspections (LPI) will play a crucial role in restoring and supporting communities’ engines of economic growth while ensuring citizens remain safe. This brief explores the opportunities and challenges involved in continuing to digitize these processes for the benefit of governments, businesses and citizens.
