Despite the opportunities government Web portals present, many state and local agencies are not maximizing their full potential. A CDG survey found poor user experience and security were top challenges preventing agencies from optimizing their portals.
To overcome these hurdles, agencies need a solution, such as a cloud-based content delivery platform, that is designed with security in mind and meets user expectations for access anytime, anywhere and on any device. This white paper discusses the key challenges to offering high-quality Web services and examines proven tactics for building or upgrading a government Web portal to meet employee, citizen and business expectations for security, reliability and mobility.