Whether they’re shopping online, filing their taxes or paying a parking ticket, consumers now expect a convenient and seamless omnichannel payment experience. While many private sector companies have been able to meet these expectations, many government agencies still have a long way to go. In the last few years, digital services have become more prevalent in the public sector, compelling CIOs to revisit the payment experience their jurisdictions deliver. Agencies can revamp how they collect and process payments to better align with the self-service and digital delivery models they now employ. By using secure digital payment solutions, they can provide enhanced payment features that are cost effective for their organization while remaining user-friendly, frictionless and transparent for constituents.
