IT Innovation: Real-Life Success Stories and Strategies

This report from ServiceNow details how public sector agencies leveraged IT innovation to help create truly connected organizations, deliver better customer service and free up staff to work on critical tasks.

Read the report to learn:

• Real-life examples of public sector agencies – including the U.S. Department of Veterans Affairs, Tennessee Department of Human Services, California Department of General Services and U.S. Department of State – that have transformed HR operations and improved the employee experience
• The benefits of using modern technology like AI to deliver the best possible service to customers and colleagues
• Tips for closing digital divides, reducing costs and unifying services across government agencies