When Newark, California established its IT team, one of its first wins was replacing a costly, outdated phone system with a modern solution that reduced annual telephony costs by nearly 50%.
This case study walks through Newark’s RFP process, selection criteria, and a weekend go-live that avoided any disruption to emergency services.
Ideal for small IT teams, the story shows how thoughtful planning and cloud-based tools can help public agencies stretch limited budgets and strengthen service delivery.
