The Community Mental Health Authority – Clinton, Eaton and Ingham Counties (CMHA-CEI) in Michigan provides mental health and substance abuse services to the community’s residents. With aging legacy systems and numerous paper-based processes, the CMHA-CEI leadership team recognized the need to undertake a transformation. As an organization with over 1,000 employees, multiple funding sources and five collective bargaining agreements (CBAs), their future state solution needed to support a complex environment for timesheets, payroll, absences and benefits. Amid the unprecedented challenges of the pandemic and transitioning 60 percent of the workforce to remote work, organization leaders embarked on an ambitious overhaul of CMHA-CEI’s human capital management systems to address these and other issues. Download this case study to learn the advantages streamlined HCM systems brought to the organization’s leadership and staff.