Running an IT service desk in the public sector is no easy task. Between endless tickets, manual processes, and limited self-service adoption, many IT teams are drowning in work. This guide outlines three key strategies for alleviating the strain without adding complexity. You’ll learn how to build a stronger knowledge base, implement no-code automation, and integrate IT service management with project management for better resource visibility – plus, see how real public sector IT teams have reduced friction and improved service delivery.