Government organizations are under growing pressure to manage an increasing volume of public records requests while also meeting the response times required by law. These challenges came at a time when agencies were already scrambling to adapt to staff working from home or being reassigned to other tasks during the pandemic response. Fortunately, cloud-based solutions for request and response management can help. Download this paper to find out how cities like Portland, Ore., are using such systems to make routine operations like records management more efficient for employees and enabling them to be more responsive to the public.