For decades, software providers have developed custom solutions for state and local governments, but this approach is often costly and time-intensive. Maintaining and upgrading multiple disconnected systems only adds to the inefficiency, making modernization a complex challenge.
COTS software, on the other hand, is a single system that’s immediately ready to start learning and tailoring to unique business requirements. For example, every tax agency collects taxes, so you don’t have to build a custom tax calculator, but you can tailor the calculator to your state’s unique specifications. This approach can save organizations time and money because they don’t have to commission their own solution.
