Modernizing IT Service Management in the Public Sector

The demand for improved IT service and digital experiences has gone up exponentially, but many state and local governments are finding their existing IT Service Management (ITSM) tools can't meet this demand.

Download this eBook to explore how six public sector IT leaders from governments across the country are leveling up their ITSM.

You'll Learn:

• The steps Oklahoma City took to build a self-service portal
• How the city of Buffalo automates ITSM & self-service delivery
• What Pima County does to supercharge its ITSM with automation
• How Sunnyvale, CA, brings IT service & project management together
• How the city of Madison leverages no-code tech to transform IT service delivery
• Why Avondale, AZ, chose an Enterprise Service Management (ESM) system and how it boosts efficiency