Navigating the Next Era of Government Work: A Guide for AI Learning & Development

Artificial intelligence is rapidly entering day-to-day government operations — but in many agencies, workforce readiness hasn’t kept pace. Employees are experimenting with AI tools, yet formal training, governance and role-specific guidance often lag behind.

This guide shows public sector leaders how to design and implement AI training programs that equip employees at every level — from frontline staff to senior leadership — with the skills and confidence to use AI responsibly and effectively.

Inside, you’ll find actionable guidance on:

  • Assessing your organization’s AI skills gaps and readiness levels
  • Building role-based AI learning pathways tailored to different functions
  • Embedding responsible use, governance and data security into training programs
  • Creating measurable learning outcomes tied to operational impact