Next-Level Government Services: Progressing to Government CX 2.0

State and local governments have been adding digital channels for many services over the past decade, and the pandemic accelerated this shift. Despite these advancements, challenges persist as government employees grapple with complex priorities and outdated solutions. 

To better understand the progress made thus far and the road ahead, PayIt surveyed 600 agency leaders, government IT pros, and 2000 consumers across North America on the government customer experience. The results are compiled in the PayIt Digital Government Adoption Index. 

Read the report to learn:

• Findings from brand new research on the adoption of digital government services like payments and billing 
• The top barriers organizations face when implementing or upgrading a digital experience and proven strategies for overcoming them
• The three themes that should guide the journey toward Government Customer Experience (CX) 2.0