As demand for digital services grows, state and local governments need identity and access management (IAM) systems that can scale securely across agencies. This paper outlines how a modern IAM strategy — built on single sign-on, multifactor authentication and open standards — reduces complexity, boosts cybersecurity and delivers a better experience for both residents and staff. You'll learn why legacy login systems create risk, how a "No Wrong Door" approach improves service delivery and what steps governments can take to modernize IAM without disrupting operations. It also includes practical advice on stakeholder buy-in, accessibility, vendor evaluation and change management. Download the paper to discover how to unify digital identity, reduce friction and meet rising expectations.
