Private sector companies have rewritten the rules for customer service and citizens now expect the same high level of service when they engage with government. That includes a choice of contact channels, such as email, web chat, SMS text and voice. Unfortunately, public sector agencies have limited resources and aging on-premises technology that can make it difficult to give citizens the efficient, flexible experiences they want. However, cloud contact center technology lets governments open new contact channels easily, while also improving customer service. Download this paper to learn more.
