After years of digital growth, Indiana found itself facing an unexpected challenge—digital sprawl. With over 600 websites and a million assets across 100 agencies, the state’s services had become overwhelming for residents to navigate. This paper explores how Indiana tackled the problem by implementing a centralized Resident Engagement Platform, streamlining access to public services through a single digital entry point.
Download the full paper to discover strategies for simplifying digital services and improving constituent engagement.
