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Preparing for a Digital Government: A Guide to Today's Mandates and Best Strategies for Digitizing Information

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It’s becoming increasingly imperative for governments to capture, manage and leverage unstructured data in smarter and more powerful ways. Although governments recognize the benefits of going digital, a 2019 Center for Digital Government survey found the majority of respondents’ front-office (citizen-facing) workflows still originate with paper. This strategy guide reviews current practices around capturing and managing unstructured data, and offers an actionable approach for your journey to digital government.