Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue, research shows this touchpoint has a major impact on customer satisfaction and internal processes.
To help billers stay aligned with customer payment preferences for 2023, InvoiceCloud surveyed ~2,100 bill payers to understand trends and general behaviors around making digital payments. We’ve compiled the findings in our annual research report, where we compare how certain payment habits have diverged or stayed consistent year-to-year.