Digital services only work when people can access them easily and securely. From streamlining registration to enabling multi-language support and consent-based data sharing, Customer Identity and Access Management (CIAM) systems help public agencies meet growing expectations without compromising on compliance or security.
This guide offers a clear look at how CIAM is helping government teams improve service delivery at scale. Featuring real examples from U.S. states and Canadian provinces, it breaks down the pros and cons of building a solution in-house, extending legacy tools, or adopting a purpose-built CIAM platform—and how to choose the right approach based on your agency’s needs and goals.
