State and local government agencies face many challenges, including the pressure to modernize and improve citizen services, tight budgets, and increasing workloads. These problems are intensified by a shrinking workforce, resulting from retirements and workers deciding to go to organizations in private sector industries instead of the government.
Agencies are starting to consider artificial intelligence (AI) and machine learning (ML) but are hesitant because of concerns about the perceived complexity of these new technologies and approaches, as well as how they will integrate with existing legacy technologies.
This eBook will show how state and local governments are using intelligent automation (IA) successfully to optimize citizen services while saving employees time.
