Stimulus Funding To Revolutionize Citizen Experience In State And Local Government

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The private sector has adapted rapidly to demands for online purchasing and order fulfillment, and customers are expecting the same responsiveness and convenience from public agencies. While some in-person interactions are essential, a wide range of communications and business transactions can be conducted electronically by remote employees or via automated processes. Providing citizen access to government services online is crucial to business continuity during the pandemic crisis—and moving forward.