Social safety net programs have been essential to help constituents address health and financial needs during the COVID-19 pandemic, providing everything from vital public health services to unemployment insurance benefits. But due to unprecedented demand, many of these programs came under severe strain, and some reached their breaking point. Download this issue brief to learn how forward-thinking health and human services officials are overcoming this challenge with innovative services hosted in the cloud. These changes also become building blocks for long-term initiatives to replace obsolete technology and provide communities with better and more reliable services.