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Survey Says: Government IT System Outages Are Painful and Common

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Governing Books

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Extreme Government Makeover

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In a digital economy, the old cliché “time is money” rings true. System outages and website glitches are serious business. As government transactions move online and citizens increasingly expect instantaneous services, leaders know there’s more than money at stake. Reputations and critical services are on the line. However, implementing a long-term IT operations management strategy (ITOM) can help agencies prevent and recover from outages.