Your agency’s mission has an ongoing objective to serve constituents and prevent those most in need of services from falling through the cracks or becoming disenfranchised. A citizen’s initial interaction with your agency sets the stage for either positive engagement or a poor, frustrating experience.
All government processes start with a request - whether it’s processing applications for public assistance, a vehicle title or a driver’s license - and a one-size-fits-all approach doesn’t work effectively.
