The economic disruptions of the COVID-19 pandemic have dramatically increased demand in human services agencies, and this is unlikely to decrease anytime soon. But outdated technology often hinders agencies’ ability to respond quickly, efficiently and effectively. Modern technology is critical to empower human services agencies to do more, especially in times of disruptive crisis and high need. With a new case management system, an agency can maximize efficiency, keep pace with growing service needs, and deliver timely, effective assistance to clients and the community.