Transforming Data with Platform-as-a-Service

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Data can serve as the foundation for tremendous change within government. However, agencies are often overwhelmed by too much information coming from too many sources and siloed systems that hinder data sharing. One important way to address those challenges is through a platform-as-a-service model. This case study profiles the experience of the Chicago Department of Family and Support Services as it has sought to transform its data management practices to make better-informed decisions for its constituents.